Rogers Communications says it will compensate customers for five days’ worth of service following a massive outage that affected phone, internet, TV and other services.
“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them,” the company said in a statement. “We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service.”
The announcement comes a day after Rogers CEO Tony Staffieri said that some customers were still experiencing problems days after the outage started Friday.
“We will continue to work around the clock to restore Canadians’ confidence in us,” the company said in its statement Tuesday.
More to come…